Banks place limitations on savings accounts that restrict our ability to debit from these accounts. Because of this, we can only provide Pay On Demand™ to a transactional bank account. As Pay On Demand™ is dependent on your pay cycle, we will need to connect to a transactional bank account where you receive your salary payments.
You can resolve this issue by following these steps:
- Update your bank details with your employer to a transactional account.
- Email firstname.lastname@example.org and ask our team to remove your existing bank account.
- Log in to the Beforepay app and connect your transactional account details.
(Note: To get access to your Pay On Demand™, we will need to be able to detect 2 pay cycles in your transaction history.)
If you have any questions about connecting your bank please contact our Customer Support team on email@example.com.