I’ve already entered my bank details. Why is the app asking me to do it again?

We work with third-party providers to deliver all the things you need to take control of your money -- your real-time spending insights, customised budgeting and early access to your pay through our Pay On Demand™ service. 

Sometimes our third-party providers may lose their connection to your bank account. When this happens, we may ask you to enter your bank details again to re-authorise and re-establish the connection so we can continue to provide you with our services! 

If you experience any issues with re-connecting your bank please contact our Customer Support team on support@beforepay.co.

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